Sherpa Server Issues [Updated]

admin September 8, 20093 Comments »

UPDATE: We have identified the source of the issues that were causing connectivity problems and may post a more detailed, technical explanation soon.  In the mean time, please download and install the latest Sherpa build, we corrected the issues and released the new client to the Android Marketplace last night, the same day that we were made aware of the issues.  Thank you!

We are having some inconsistent server connectivity issues that are preventing a limited number of people from connecting to the primary database.  The result is slow or no connectivity, which means that results are delayed in searches, or Sherpa is unresponsive in extreme cases.

These problems appear to be limited and are not system wide.  We just wanted to let you know that we are aware of the problem and are working quickly to get it resolved.

If you have any specific feedback for us with your Sherpa experience right now, we would love to hear it in the comments, feedback is always useful.  Of course we always encourage you to send us specific bug notices and problems to support@geodelic.com as well.

Thank you so much for your patience, we will post and update when we have it.

This entry was posted on Tuesday, September 8th, 2009 at 10:09 pm and is filed under Status, sherpa. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

3 Responses to this entry

  • JinWoo Says:
    Posted on September 9th, 2009 at 3:30 am

    If retrieval of data from network part of the app is written as a separate thread, which should be completely separate from the user input and screen display relationship. I saw similar patterns that also happens in MS office when WiFi gets disconnected from AP while retrieving email. the whole app was not responsive, it was not even possible to kill it till it gets something from Network. maybe it would also be interesting to experiment the app with a fake server that can simulate latency and bandwidth of the connection to troubleshoot it.. just a thought.

  • Cara Says:
    Posted on September 9th, 2009 at 1:58 pm

    I haven’t been able to connect at all for a week and a half. I’ve given up and uninstalled – what’s the point in keeping an app that never works?

  • JinWoo You Says:
    Posted on September 14th, 2009 at 4:35 am

    hey Cara, yes I agree, there’s no point in keeping an app that never works. but I just have to say in my own words that it worked last time I checked in T-mobile store. it worked beautifully and I was impressed ;) . you might want to give it a second try. :)

Join the discussion